HOW DO I PLACE AN ORDER?

You can add items to your shopping cart while browsing our website. You can adjust the quantity or add or remove items at any time before submitting payment.

Once you have submitted your payment and shipping details, we will process your credit card. A confirmation will be sent to your registered email address to confirm receipt of your order and payment. Alternatively, you can contact our customer service via email customerservice@sonderlivingus.com or call the team at 828-855-9256 and they will be happy to assist you with placing an order over the phone.

CAN I PLACE MY ORDER OVER THE PHONE?

We know that purchasing furniture is a big decision, and our customer service team is ready to guide you through the process. If you feel more comfortable placing your order via phone, please call 828-855-9256. If you prefer to visit a store, find a location near you.

CAN I ADD OR REMOVE AN ITEM ON MY ORDER?

If you have already placed your order and you want to add or remove an item, you will need to act quickly.

Orders are processed immediately, and our goal is to ship your order ASAP. Once your order is confirmed, please contact our Customer Service team by phone within 24 hours to amend your order.

CAN I ADD OR REMOVE AN ITEM ON MY ORDER?

If you have already placed your order and you want to add or remove an item, you will need to act quickly.

Orders are processed immediately, and our goal is to ship your order ASAP. Once your order is confirmed, please contact our Customer Service team by phone within 24 hours to amend your order.

HOW DOES SHIPPING WORK?

Sonder Living has two options for shipping available to everyone and one option only available to Trade Customers;

1. Parcel Shipment: This is reserved for smaller items that can ship via standard ground carriers like Fedex or UPS. In order to have parcel shipping as an option, all items in your cart must be eligible to ship small parcel. Your shipping rate will be based on your total order value. Small Parcel Shipping Rates.
2. White Glove Delivery: The majority of Sonder Living products will ship white glove delivery. Our white-glove service will deliver the item to your room of choice, perform assembly, and dispose of the packaging materials. Our delivery service team will set up an appointment to arrange delivery. Additional charges for Saturday delivery and number of flights of stairs may apply. See Rates Here.
3. Trade Partners: If willing to have products shipped curbside or to a drop-off location, Dock-to-Dock (LTL) is available. This delivery option does not include assembly of product(s).

DO YOU SHIP TO PO BOXES AND APO ADDRESSES?

Unfortunately, Sonder Living does not ship to PO boxes or APO addresses.

HOW LONG DOES IT TAKE TO SHIP?

If your item is in stock in our US warehouse, your order will leave our facilities within 10 business days, however White Glove Deliveries are handled by a third party and can have longer delays in certain areas. From the time an order is placed, the estimated time of arrival of the order is currently 6 - 8 weeks.

Upon leaving our warehouse, you will receive a tracking link that will allow you to track your order from the date of shipment.

CAN I SPLIT MY SHIPMENT?

If you would like to split your shipment, we encourage you to create separate orders. However, we realize this is not always possible. If you need to split your shipment after your order was placed, please contact our customer service team for assistance.